Legal Center
Policies for ElevenOrbits customers, visitors, and managed service users.
Review the current terms, privacy practices, marketing rules, cookie information, refund rules, security expectations, service policies, and acceptable use requirements before using the website, portal, or managed services.
Last updated June 22, 2026
Terms
Terms of Service
The baseline terms for using the ElevenOrbits website, customer portal, managed services, support workflows, and billing features.
Read policyPrivacy
Privacy Policy
How ElevenOrbits collects, uses, shares, protects, and retains information connected to the website, portal, billing, support, and managed services.
Read policyCookies
Cookie Policy
How ElevenOrbits uses cookies and similar technologies for authentication, security, preferences, performance, and service operation.
Read policyRefunds
Refund Policy
How refund, wallet credit, cancellation, duplicate payment, and managed-service billing requests are reviewed by ElevenOrbits.
Read policyAcceptable Use
Acceptable Use Policy
Rules that protect the ElevenOrbits platform, customers, infrastructure, networks, and third-party services from abuse or unlawful activity.
Read policyMarketing
Marketing & Communications Policy
How ElevenOrbits handles marketing messages, service announcements, consent, opt-outs, promotions, and customer communications.
Read policySecurity
Security Policy
Security expectations for ElevenOrbits accounts, managed services, credentials, customer environments, and incident reporting.
Read policyData Processing
Data Processing Policy
How customer data, service data, support data, billing records, and operational data may be processed while ElevenOrbits provides managed services.
Read policyService Levels
Service Level & Support Policy
How ElevenOrbits handles support, response expectations, maintenance, availability, incident work, and managed service coordination.
Read policyCancellations
Cancellation Policy
How cancellations, non-renewals, service decommissioning, data export, and access removal are handled for ElevenOrbits services.
Read policyThird Parties
Third-Party Services Policy
How third-party platforms, licenses, vendors, integrations, infrastructure providers, and payment systems affect ElevenOrbits services.
Read policyLegal and policy questions can be sent to hello@elevenorbits.com. Billing review questions can be sent to billing@elevenorbits.com.