Billing and Renewal Guide

Wallet balance can pay a new order invoice in full and can also be applied to recurring service charges.

If wallet balance does not cover the full due amount, a saved card or another payment route may be needed.

Customers should keep billing information and payment methods current before renewal dates.

Card payments are confirmed through the configured payment provider.

New-order payments are collected in advance, reviewed before provisioning, and refunded through the original source when a request cannot be approved.

Wallet top-ups and order payments appear in portal payment activity.

Customers should keep saved card details current for renewal fallback billing.

Invoices record service charges and payment state.

Billing questions should include invoice number, account email, date, amount, and payment reference.

Billing support is available through the portal or billing@elevenorbits.com.