Refund Policy

ElevenOrbits provides managed services that may include review, provisioning, setup, licensing, operational work, infrastructure coordination, and support. Once work has started, setup work, consumed service time, third-party costs, licenses, and completed operational work are generally non-refundable unless required by law or agreed in writing.

New-order payments are collected in advance. When ElevenOrbits rejects a service request during review and before provisioning begins, the full collected advance is refunded automatically through the original card or wallet source.

ElevenOrbits may review refund requests for duplicate payments, billing errors, payments made against unavailable services, accidental overpayments, or situations where ElevenOrbits determines it cannot provide the purchased service.

Approved refunds may be returned to the original payment method, applied as wallet credit, or handled through another mutually acceptable method depending on the payment rail and account status.

Cancellation stops future renewal periods after the cancellation is processed. It does not automatically refund prior charges, current service periods, setup fees, license fees, third-party charges, or manual work already performed.

Some services may require advance notice, data export coordination, credential handoff, or infrastructure decommissioning steps before cancellation is complete.

Wallet credits can be used to pay eligible ElevenOrbits order invoices and recurring service charges. Card-funded wallet top-ups are processed through the configured payment provider and become available after successful confirmation.

If an order paid from wallet balance is rejected during pre-provisioning review, the collected advance is restored to that wallet balance.

Refund or billing review requests should be sent to billing@elevenorbits.com with the invoice number, payment reference, account email, amount, date, and reason for the request.

Submitting a request does not guarantee approval. ElevenOrbits will review available records, service state, third-party costs, and applicable obligations before deciding.