Refund Policy

ElevenOrbits provides managed services that may include review, provisioning, setup, licensing, operational work, infrastructure coordination, and support. Once work has started, setup work, consumed service time, third-party costs, licenses, and completed operational work are generally non-refundable unless required by law or agreed in writing.

ElevenOrbits may review refund requests for duplicate payments, billing errors, payments made against unavailable services, accidental overpayments, or situations where ElevenOrbits determines it cannot provide the purchased service.

Approved refunds may be returned to the original payment method, applied as wallet credit, or handled through another mutually acceptable method depending on the payment rail and account status.

Cancellation stops future renewal periods after the cancellation is processed. It does not automatically refund prior charges, current service periods, setup fees, license fees, third-party charges, or manual work already performed.

Some services may require advance notice, data export coordination, credential handoff, or infrastructure decommissioning steps before cancellation is complete.

Wallet credits are intended for ElevenOrbits service charges. Manual payment submissions must be verified before funds are applied. If a payment cannot be verified, ElevenOrbits may request additional proof or decline the wallet credit.

Refund or billing review requests should be sent to billing@elevenorbits.com with the invoice number, payment reference, account email, amount, date, and reason for the request.

Submitting a request does not guarantee approval. ElevenOrbits will review available records, service state, third-party costs, and applicable obligations before deciding.